Help Desk Queues

Account Administration - You are unable to log into email, PowerSchool, Public School Works, RenLearn, etc. General Issues - Issues with your computer that are not print or Internet related. (Most commonly used) Internet - You cannot get on the Internet or are having intermittent internet issues. iPads - You need an app installed, an iPad is malfunctioning or there is a physical problem with an iPad. Other - Select this when your issue does not relate to any other category. Phones - Your Shoretel phone is not working properly. Printing - You are having issues with printing from your computer. This does not include paper jams, low toner, etc. That is handled through your key operator for the copier. Project Request - This should only be selected through the Project Request form. Projectors - Your projector is not working, the bulb needs replaced, the color is off or the image is askew. Smart/Interactive Boards - You are having issues with calibration, sensitivity or response from your interactive board.
Published on: 2015-12-11 See other articles in Helpdesk 101.