Account Administration - You are unable to log into email, PowerSchool, Public School Works, RenLearn, etc.
Audio, Video Issue - You are having trouble with the audio and visual on your TV or other device that does not fall in the projector or SmartBoard category.
Equipment Installation - You have equipment that needs to be installed.
Equipment Request - Used to request equipment.
General Issues - Issues with your computer that are not print or Internet related. (Most commonly used)
Hardware Repair - There is a physical problem with your computer
Internet - You cannot get on the Internet or are having intermittent internet issues.
iPads - You need an app installed, an iPad is malfunctioning or there is a physical problem with an iPad.
Key Fob - You need a new Key Fob or are having problems with your current Key Fob.
Malware - Your computer has some sort of malware on it.
Other - Select this when your issue does not relate to any other category.
Phones - Your Shoretel phone is not working properly.
Printing - You are having issues with printing from your computer. This does not include paper jams, low toner, etc. That is handled through your key operator for the copier.
Projectors - Your projector is not working, the bulb needs replaced, the color is off or the image is askew.
Smart/Interactive Boards - You are having issues with calibration, sensitivity or response from your interactive board.
Software Install - You need a software installed on your computers or cart.
Software Issue - You are having a problem with the software on your computer.
Web Site Postings - You need your website updated.